SHIPPING / DELIVERY
DELIVERY TIMES
We commit to processing your orders within 1 to 2 business days. However, during peak periods, this timeframe may be slightly extended, and we apologize in advance. Standard delivery times vary from 7 to 12 days.
SHIPPING FEES
Shipping is free from the amount indicated in your cart.
SHIPPING DESTINATIONS
We ship worldwide. Some countries may not be able to benefit from our offers, and we apologize in advance.
INCORRECT OR MODIFIED CONTACT DETAILS
We would appreciate it if you could contact us immediately at the contact email located at the bottom of the site to modify your order in time. If the package has already been shipped, unfortunately, we will not be able to make any changes. If the product is returned, we will contact you to decide on the next steps. Please note that shipping fees will not be refunded.
PACKAGE TRACKING
We offer tracked shipping for every order. You can see the progress of your package directly on our "Track my order" page accessible in the site menu. Please note that tracking information may take 3 to 5 days to be updated in the system.
ORDER NOT DELIVERED AFTER 25 DAYS
Your order may take longer than expected. Unfortunately, we do not have total control over the delivery process. Please contact us by email, and we will do our best to resolve the issue.
ORDER MARKED DELIVERED BUT NOT RECEIVED
If your package has been marked as delivered but you have not received it, please first check with your neighbors.
If 3 business days have passed since your package was marked as delivered and you have not received your order, please contact us by email.
EXCHANGES / RETURNS
RETURN POLICY
We have complete confidence in our products, which is why we offer a 14-day return policy from the receipt of your order, with no risk to you! The merchandise must simply be unused, in its original condition and packaging.
DEFECTIVE OR DAMAGED PRODUCT
We only replace an item if it is defective or damaged. If you wish to exchange it for the same item, please send us an email including a photo or video of the item along with your complaint. We will then contact you to resolve the situation as quickly as possible.
MERCHANDISE REFUND
Once your return has been inspected, we will contact you to proceed with the refund. The refund will be made to the payment method used during your payment.
RETURN FORM
We are very aware of the impact on our planet. As part of our ongoing efforts towards sustainability, we are making positive changes to contribute to a better future. These changes include eliminating return papers and invoices from orders in the packages.
You will see that it is not necessary to have these documents, as they can be sent by email.
It therefore makes sense not to include them. We always strive to do what is right and to improve our impact on the world around us.
REFUND TO ANOTHER PAYMENT METHOD
No, we can only process refunds to the original payment method. The only alternative is to offer gift cards (credit) for the total refund amount.
AFTER-SALES SERVICE DELAY
Our after-sales service is committed to responding to your emails within 24 to 48 hours. However, please keep in mind that during peak times, this wait may exceptionally extend up to a week at most.
SIZE / FIT
KNOW MY SIZE
When you buy clothing from us, it is important to find your size. That’s why you will find an easy-to-follow size guide on each of our product pages that will show you where to measure. All you need is a measuring tape!
If you have any other issues, feel free to contact us via our 'Contact' page or simply email us for assistance from one of our team members.
TAKING MEASUREMENTS
For the bust measurement: position the measuring tape at the fullest part of the bust.
For the waist measurement: position the measuring tape at the narrowest part of the torso.
For the hip measurement: position the measuring tape at the widest part of the hips.
If you find yourself between two sizes, take the larger size for a more relaxed fit.
If you have any hesitation, contact us via our page or simply email us for assistance from one of our support team members.
I ORDERED THE WRONG SIZE
You bought a garment from us and it doesn't fit you! Don't worry!
With us, exchanging your garment is possible by being aware of our « Return and Refund Policy ». With our satisfaction guarantee, you have 14 days to try on your clothes (except for certain garments that cannot be returned).
❗️However, products intended for intimate use (underwear, etc.) as well as products that are subject to an exclusive discount of at least -50% are non-refundable (only partial refunds or product returns can be made depending on the cases)
To request a return or exchange, please first consult our « Return & Refund Policy » found in the menu at the bottom of the site. Then, contact our support team who will guide you through the process.
I AM BETWEEN 2 SIZES
If you have measured yourself and find yourself between two sizes, always take the larger size rather than the smaller size. Since our garments are made from high-quality stretchy fabric that hugs the silhouette, the larger size should provide you with a perfect fit and effective support.
If you have any other issues, feel free to contact us via our "Contact" page or simply send us an email to get help from one of our support team members.
TAKING CARE OF GARMENTS
Read the care label: By doing so, you will avoid any washing, drying, or ironing mistakes at the wrong setting. Make sure you understand the meaning of the symbols.
In general, follow these guidelines:
- Most of our sportswear is made from synthetic fibers such as nylon, elastane, and polyester. This type of material provides sufficient compression and some stretch to our garments. If the wash is set to a high temperature, it may get damaged and shrink. Another advantage of washing at low temperature is that it is sustainable; high temperature wastes a lot of energy!
- Wash garments with similar colors to avoid color transfer during washing, especially for garments of dark colors.
- Turn garments inside out (if applicable). Your garments will be better cleaned as sweat, dead skin cells, and bacteria accumulate and cause unpleasant odors.
- Do not bleach, do not tumble dry, do not iron, and do not dry clean. It is preferable to air dry your shaped garments to preserve their elasticity; otherwise, their lifespan will be reduced. This also helps reduce our greenhouse gas emissions!
ORDER
PLACE ORDER
To successfully place an order on our site, you just need to:
1. Go to your preferred product.
2. Select the right color and size.
3. Check the quantity ordered.
4. Click on the "ADD TO CART" button.
5. Review all the items in your cart - if you are ready to finalize your order, click on "PROCEED TO CHECKOUT".
6. Finalize your order by filling in all the necessary information on the payment page: Customer details, delivery address, billing address, shipping method, payment information.
7. If you have a discount code, enter it at the payment step.
8. Review your order once more, make sure you have the right item (chosen product(s), quantity, color, and size).
9. Click on "Complete Order" to start the process of sending your package.
If you can't find the answer to your question, contact us and we will be happy to help you.
ONLINE PAYMENT SECURITY
The transmission of data is encrypted to ensure the security of your information. Your payment is processed by a certified security partner.
DISCOUNT CODE
Discount codes are case sensitive (uppercase, lowercase, and space) and only one is applied per purchase.
You can apply it during the checkout process, on the right side that describes your order. There is a box indicating "discount code"... Once you have entered this code, click on "Apply". Your total amount will be updated to reflect the discount.
ACCEPTED PAYMENT METHODS
We accept credit or debit cards (VISA, Mastercard, American Express, and Maestro) as well as express payment options like Paypal, Shop Pay, Apple Pay, and Google Pay. Our base currency is €, so if you are purchasing from abroad, make sure to know the daily exchange rate of your currency at the time of the transaction.
Did you receive a prepaid gift card? You can use it to pay for your order.
We also offer a later payment option through Klarna. Please note that these options are NOT express payment options as mentioned above; these later payment options are found at the end of the checkout process. This is the same page where you have the option to pay with a credit or debit card.
If you encounter any issues, you should contact your card provider or reach out to us.
If you can't find the answer to your question, send us an email and we will be happy to help you.
CONFIRMATION EMAIL NOT RECEIVED
Please check your spam folder before contacting us.
If the email has still not been received and you have waited more than 15 to 20 minutes after completing the transaction, a team member will be happy to resend it to you.
ORDER PROCESSING TIME
Orders are processed based on the availability of items but also based on the availability of sizes and colors that you order.
During peak periods, product availability may change while processing your order.
Most orders placed from Monday to Thursday are processed and shipped from our warehouses within 1 to 2 business days.
Orders placed on Friday or over the weekend will be processed starting Monday and will ship from our warehouses within 2 to 3 business days.
Please note that orders are not processed on holidays.
OUT OF STOCK ITEM
Don't worry! Although we regularly restock our inventory, there may be times when we are out of stock. If this happens, send us an email and our support team will be able to inform you of the date of our next product delivery.
PROMOTIONS
You can stay informed about our promotional offers by signing up for our newsletter or by creating a customer account to receive emails from us.
